Course
Objective
Course
Progress
2/1 Lessons
302/700 Days
398
Days
left
editIn Progress
Arranging a meeting
Confirming attendance at a meeting
Explaining a process
Proposing ideas to a manager or colleague
Accepting an invitation to an event
Requesting documents from a co-worker
Announcing the agenda of a meeting
Confirming/explaining travel arrangements
Apologizing for a delay in delivery
Thanking a co-worker for making the extra effort to meet a deadline
Following up on a first meeting/cold call
Thanking a client for purchasing a product or service
Invoicing for a product or service
Notifying co-workers of company news
Ordering a product or service
Level 4
Arranging a meeting
Write an email to a client to arrange a meeting.
Training
Finished 04 Mar, 2020
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Skill: arranging to meet, organizing, suggesting a time and place, confirming, signing off
Type: email
Topic: design, meeting, hotel, restaurant, furniture
Level 4
Confirming attendance at a meeting
Write an email confirming attendance at an internal meeting.
Skill: confirming attendance, adding items to an agenda, signing off
Type: email
Topic: transport, manufacturing, meeting, internal
Level 4
Explaining a process
Write an email to co-workers explaining how to post to a company blog.
Skill: explaining a process, giving instructions, providing information, offering help
Type: email
Topic: internal, movies, films, website, blog, process
Level 4
Proposing ideas to a manager or colleague
Write an email proposing new ideas to a co-worker for improving the company website.
Skill: referring, describing problems, making suggestions, describing benefits, naming action points
Type: email
Topic: internal, education, IT, technology
Level 4
Accepting an invitation to an event
Write an email accepting an invitation to a formal event.
Skill: thanking, accepting, closing
Type: email
Topic: external, awards ceremony
Level 4
Requesting documents from a co-worker
Write an email to a co-worker requesting documents for a project or report.
Skill: requesting, explaining, giving information, thanking
Type: email
Topic: internal, construction, personal assistant, contracts
Level 4
Announcing the agenda of a meeting
Write an email announcing the agenda of a meeting.
Skill: announcing a meeting, giving an agenda, providing information, inviting input from colleagues
Type: email, agenda
Topic: agenda, meeting, safety, mining
Level 4
Confirming/explaining travel arrangements
Write an email to your boss giving information on arrangements for a business trip.
Skill: explaining, giving information, making arrangements, offering help
Type: email
Topic: internal, manufacturing, personal assistant, CEO
Level 4
Apologizing for a delay in delivery
Write to a customer apologizing for a delay in delivery of a product.
Skill: apologizing, explaining, offering contact
Type: email
Topic: external, food, export business
Level 4
Thanking a co-worker for making the extra effort to meet a deadline
Write a note of thanks to a colleague for meeting a deadline.
Skill: thanking, praising, referring to a project, giving feedback
Type: email
Topic: internal, design, software, project, games
Level 4
Following up on a first meeting/cold call
Write to a company summarizing a first meeting or telephone call.
Skill: summarizing, agreeing, explaining, giving terms
Type: email
Topic: external, sales, computers, software, sales representative
Level 4
Thanking a client for purchasing a product or service
Write to a client thanking them for buying something from your company.
Skill: thanking, offering contact details, giving information, expressing hopes
Type: email
Topic: external, sales, manufacturing, customer service, textiles, order, delivery
Level 4
Invoicing for a product or service
Write to a company invoicing for a product or service.
Skill: explaining a process, requesting, offering contact details
Type: email
Topic: construction, payments, accounts executive
Level 4
Notifying co-workers of company news
Write an email to notify co-workers of some company news.
Skill: notifying, explaining, offering help, giving contact details
Type: email
Topic: internal, medicine, charity, languages, human resources
Level 4
Ordering a product or service
Write an email to a company ordering a product or service.
Skill: thanking, ordering, deciding, giving a deadline, paying
Type: email
Topic: external, payment, purchasing, clothing, retail, order
doneLesson finished
Following up on a request for information
Responding to a request for replacement of a faulty product
Complaining about late delivery
doneLesson finished
Inviting someone to an event
Requesting information about a product
Requesting to extend a deadline
Notifying co-workers of a change in procedure
Complaining about errors with a faulty product
Arranging a first-time meeting
Reminding a colleague about something (while you are on vacation)
Reporting back on a meeting
Negotiating business terms
Proposing a new product or service
Reporting progress on a project
Requesting information on the status of an order
done
Finished
Level 5
Following up on a request for information
Write an email to a client following up on a request for information about a product.
Training
Finished 25 Aug, 2020
bookmark_borderReviewreplayRetake Training
Skill: thanking, referring, recommending, describing, offering further contact
Type: email
Topic: external, retail, engineering
Level 5
Responding to a request for replacement of a faulty product
Write an email to a client responding to a request for a replacement of a faulty product.
Skill: referring, apologizing, explaining
Type: email
Topic: external, export, recreation, customer service, manufacturing
Level 5
Complaining about late delivery
Write an email to complain about the late delivery of a shipment.
Skill: explaining, complaining about a late delivery, requesting action
Type: email
Topic: order, delivery, complaint, cleaning, maintenance
done
Finished
Level 5
Inviting someone to an event
Write an email to a client inviting them to a social event.
Skill: greeting, explaining why you are writing, making arrangements, requesting a reply
Type: email
Topic: external, interior design, invitation
Level 5
Requesting information about a product
Write an email to a client requesting more information about a product you are interested in.
Skill: introducing, explaining, expressing interest, referring to products, requesting information, asking about payment
Type: email
Topic: external, furniture, design, purchasing, retail, price list
Level 5
Requesting to extend a deadline
Write an email to a co-worker asking to extend a deadline on a project.
Skill: requesting, explaining, giving information, giving reasons, referring to a project
Type: email
Topic: internal, manufacturing, design, project management, domestic appliance
Level 5
Notifying co-workers of a change in procedure
Write an email to notify co-workers of a change in company policy.
Skill: introducing a problem, introducing a change, explaining a change, saying when a new arrangement starts, suggesting an alternative, offering help
Type: email
Topic: technology, smart phone, computer, virus, rule, internal
Level 5
Complaining about errors with a faulty product
Write an email complaining about a faulty product.
Skill: complaining, describing a problem, requesting a solution, explaining
Type: email
Topic: external, complaint, problem, solution, confectionary, engineer
Level 5
Arranging a first-time meeting
Write to a potential business partner to arrange a first-time meeting.
Skill: introducing, giving information, explaining, proposing, suggesting a meeting, giving contact details
Type: email
Topic: external, seafood, frozen food, meeting, business proposal
Level 5
Reminding a colleague about something (while you are on vacation)
Write an email to a colleague reminding them of tasks they need to do while you are on vacation.
Skill: explaining, requesting, giving information, thanking
Type: email
Topic: internal, toys, manufacturing, personal assistant, secretary
Level 5
Reporting back on a meeting
Write the minutes and report of a meeting for colleagues.
Skill: introducing a topic, giving key information, listing information, giving action points
Type: email
Topic: internal, education, assistant, minutes, meeting, childcare
Level 5
Negotiating business terms
Write to a company negotiating business terms for the purchase of a new business.
Skill: summarizing, agreeing, explaining, giving terms
Type: email
Topic: external, retail, jewelry, area manager
Level 5
Proposing a new product or service
Write to a company with a proposal for marketing a product or service.
Skill: proposing, giving an overview, analyzing, introducing, explaining, concluding, giving costs
Type: proposal
Topic: external, soft drinks, marketing, brand manager, proposal, sports
Level 5
Reporting progress on a project
Write a report giving an update on a project.
Skill: updating, concluding, introducing, describing, reporting, offering to answer questions
Type: email
Topic: internal, clothing, project manager, children, catalog, marketing
Level 5
Requesting information on the status of an order
Write to a company requesting information on the status of a delayed order.
Skill: requesting, asking, offering contact details, referring to an order, giving information
Type: email
Topic: external, construction, design, public buildings, operations manager, order
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